Read our Terms of Service for game server hosting. Learn about account policies, payments, refunds, and dispute resolution at Empower Servers.
Last Updated: April 26, 2026
These Terms contain a Dispute Resolution clause (Section 11) that affects how legal disputes are resolved. Please read it carefully before using our services.
These Terms of Service (“Terms”) form a legally binding agreement between you (“Customer,” “you,” or “your”) and Empower Servers Inc. (“Empower Servers,” “we,” “us,” or “our”), governing your access to and use of empowerservers.com (the “Site”) and all services offered through it.
By creating an account, placing an order, or otherwise using the Site, you confirm that:
If you do not agree to these Terms, you must not use our Site or services.
Empower Servers provides the following hosting services:
We make every effort to ensure that service descriptions, features, and pricing on our Site are accurate. However, service details may change, and we do not warrant that all information is error-free. You are responsible for ensuring a service meets your needs before ordering.
We reserve the right to modify, suspend, or discontinue any service at any time. If we make a change that materially affects your active subscription, we will provide at least 14 days’ advance notice by email. If we cancel your order after payment has been processed, we will issue a full refund within 10 business days.
We are committed to providing reliable, high-performance hosting. Empower Servers guarantees 100% network uptime for all hosted services, measured on a monthly basis.
What this covers: Network availability at our data centre level — your server’s ability to send and receive traffic. It does not cover downtime caused by your own server software, scheduled maintenance windows, force majeure events, or actions taken by you or a third party.
Scheduled Maintenance: We perform routine maintenance during low-traffic windows. We will notify you at least 24 hours in advance by email. Scheduled maintenance windows do not count against uptime calculations.
Remedy — Service Credits: If we fail to meet the 100% network uptime guarantee in any given calendar month, you are entitled to a prorated service credit applied to your next invoice:
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.99% | 5% of monthly fee |
| 95.0% – 98.99% | 15% of monthly fee |
| Below 95.0% | 30% of monthly fee |
To claim a credit, submit a request to support@empowerservers.com within 15 days of the end of the affected month. Credits are your sole remedy for uptime failures, will not exceed your total monthly fee for the affected service, are non-transferable, and have no cash value.
When you create an account, you agree to:
We may suspend or terminate your account if we reasonably believe you are using our services illegally or in violation of these Terms. Where feasible, we will notify you before taking action and give you an opportunity to remedy the issue. In cases of serious or repeated violations, we may act immediately without prior notice.
You agree to use our Site and services lawfully and responsibly. The following conduct is strictly prohibited:
Violations may result in immediate account suspension or termination, and we reserve the right to pursue legal remedies where appropriate.
We accept the following payment methods:
By providing payment information, you authorize us to charge your selected payment method for all amounts due under these Terms. You represent that you are authorized to use the payment method provided.
Our services are offered on a subscription basis. Your subscription will automatically renew at the end of each billing cycle at the then-current rate unless you cancel before the renewal date.
You may cancel your subscription at any time before the next invoice renewal by submitting a cancellation request through the billing area in your account dashboard. You will retain access to the service until the end of your current billing period.
If a payment fails, we may retry the charge and notify you by email. If payment remains outstanding after a reasonable period, we reserve the right to suspend or terminate your service.
We want you to feel confident trying our services. You may request a full refund of the base server price on any new server order if you cancel within 48 hours of purchase. Refund requests must be submitted to support@empowerservers.com within that window.
The following are non-refundable under all circumstances:
Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.
All content on the Site — including text, graphics, logos, images, and software — is owned by or licensed to Empower Servers Inc. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.
You retain full ownership of all data and content you upload to our servers. By using our services, you grant us a limited, non-exclusive licence to host, store, and transmit your content solely as necessary to provide the services. We do not claim ownership of your data, and we will never sell or share it with third parties except as required to deliver the service or as required by law.
If you provide feedback or suggestions about our services, you grant us the right to use that feedback without any obligation to compensate you.
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We handle your personal information in accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Please review our Privacy Policy at empowerservers.com/privacy.
Except as expressly stated in Section 2.4 (Network Uptime SLA), our services are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. We do not guarantee that our services will be error-free or that stored data will never be lost. We strongly recommend maintaining your own backups of any critical data.
To the fullest extent permitted by applicable law, Empower Servers Inc. and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, loss of data, or business interruption — arising from your use of our services.
Our total liability for any claim arising under these Terms shall not exceed the total amount you paid to us in the 3 months preceding the event giving rise to the claim. Nothing in this section limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
Nothing in these Terms limits your rights under applicable consumer protection legislation, including the Consumer Protection Act (Ontario). Where mandatory consumer protection laws apply, those laws will prevail over any conflicting provision in these Terms.
To the extent permitted by law, you agree to indemnify and hold harmless Empower Servers Inc. and its officers, directors, employees, and affiliates from any third-party claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising directly from: (a) your material violation of these Terms; (b) your infringement of a third party’s intellectual property rights; or (c) your gross negligence or willful misconduct in connection with your use of our services.
This section does not require you to indemnify us for our own negligence, errors, or misconduct.
[!NOTE] This section affects how disputes between you and Empower Servers are resolved. Please read it carefully.
Before initiating formal proceedings, you agree to first contact us at support@empowerservers.com and attempt to resolve the dispute informally. We will make reasonable efforts to respond within 30 days of receiving your notice.
If informal resolution fails, both parties agree to submit the dispute to non-binding mediation before a mutually agreed neutral mediator. The costs of mediation will be shared equally.
Either party retains the right to: (a) bring an action in small claims court for disputes within that court’s jurisdiction; or (b) seek emergency injunctive relief or pursue a claim for intellectual property infringement in any court of competent jurisdiction.
These Terms are governed by the laws of the Province of Ontario, Canada. Subject to Section 11.2, you consent to the exclusive jurisdiction of the courts of Ontario for any disputes not resolved through the above process.
If any provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent necessary, or removed if modification is not possible. The remaining provisions continue in full force and effect.
These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Empower Servers and supersede all prior agreements on the same subject matter.
Our failure to enforce any provision of these Terms will not constitute a waiver of that right. Any waiver must be in writing and signed by an authorized representative of Empower Servers.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets, with notice to you.
We will notify you of material changes by email or by posting a prominent notice on our Site at least 14 days before changes take effect. Your continued use of the services after the effective date constitutes acceptance of the updated Terms.
If you have any questions, concerns, or complaints about these Terms or our services, please reach out — we’re happy to help.
Empower Servers Inc. 1400-18 King Street East Toronto, ON M5C 1C4 Canada
You can also reach us through the feedback form on our Site.